Missed Lessons / Makeups: We allow one makeup per month. Makeup tokens are automatically generated upon absence from a class. Tokens may be redeemed in exchange for a makeup class via the Parent Portal. Tokens expire 30 days after issuance and may only be used when a child is actively enrolled. We do not offer refunds for missed classes.
To Schedule a Makeup, log into your Parent Portal, click on the "Makeups" tab, and follow steps below:
**Please make sure that you are viewing makeup options at your preferred pool location. Toggle between locations via the red pin icon in upper right corner of page**
If the student has a token to use, you can click the “Use Token” button
On the next screen, the system will search for a list of eligible classes based on the token’s settings and the selected makeup date. Eligible classes are based on the student's current class level and whether there are openings available in the class.
Once you have located the class you wish to request a makeup in, click the button to either "Use Token".
This will bring up a confirmation screen. To submit the makeup request, click Confirm.
Classes with Only 1 Student: Occasionally, there might be a situation where there is only 1 student in a class. In this situation, the 30 minute class will turn into a 20 minute private lesson. You will still be billed your normal class rate, which is lower than the private lesson rate.
Swim Diapers: Swim diapers are required for children under age 3 AND all children that are not potty trained. We require a disposable or reusable diaper, plus a Happy Nappy Swim Diaper. This policy is extremely important and non negotiable.We sell reusable Happy Nappy Swim Diapers at the pool for $16 as well as reusable Finis Swim Diapers for $10. You are also welcome to purchase them elsewhere.
Goggles: We recommend goggles for kids over age 3. If your child does not have a pair of goggles, they are available for purchase on deck for $12.
Billing: As a reminder, you have secured your lesson spot at the designated day and time each week. You will be billed for the month’s lessons on the 1st of each month. If you ever wish to stop lessons, we require 2 weeks notice, and a class drop date may be entered via the Parent Portal.
Weather: Understanding that customer service is our highest priority, Swim Academy has implemented a new solution to keep you up to date when adverse weather affects swim lessons. RainOut Line is a downloadable app where you can set push notifications to alert you of lesson changes due to weather.
Rainout Line offers you a FREE iPhone and Android app to quickly check the status information. To download the app for Swim Academy, just go to the market on your phone and search Rainout Line (or click the links provided). Download the RainoutLine.com app and search for Swim Academy. When it appears click the star and the bell icons on the right side of the page and you are all set. The bell will turn on notifications, so you won’t even have to log in to check the status of lessons!
We are excited to provide our valuable customers with the latest technology to make your participation In unpredictable Florida summers as easy as possible!
We will still be texting and emailing when lessons are canceled, however the Rainout Line will be the first to be updated. If lessons are "questionable" meaning lessons are currently on but inclement weather is possible, you are welcome to choose not to attend and will receive a makeup token. If classes are canceled, you will also receive a makeup token. All of this info is stated on the Rainout Line.
Class Transfers: Class transfers across the same level may be requested at any time. Class transfers to the next level up should only be submitted once the Instructor or Deck Supervisor has graduated a child to the next level.
After logging into your Parent Portal account, click on “Enrollments” in the menu at the left of the screen to view your current enrollments.
Click “View Enrollment” next to the enrollment for which you wish to submit a transfer request.
The “Transfer” request button will be at the bottom of the Class Enrollment details. Click on the button to bring up the “Transfer Class Enrollment” screen.
On the “Transfer Class Enrollment” page, you will be asked to enter a “Requested Transfer Date”. If the transfer request is approved, your student’s new enrollment will begin on the requested date, and their current enrollment will be dropped at the end of the day immediately before.
After entering the “Requested Transfer Date”, click “Pick Class” to choose the class you wish to submit a request to transfer to.